Self-serve returns
🔁 30-Day Return & Refund Policy
BazaarWhirl offers a 30-day return window from the date of delivery on eligible items.
If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
🔁 How to Start a Return
You can initiate a return using our self-serve return system:
- Visit the Self-Serve Returns Portal on our website
- Enter the email address used at checkout
- Follow the guided steps to submit your return request
All returns must be approved before items are shipped back.
Please do not send any items without prior authorization.
✅ Return Eligibility
To qualify for a return, the item must meet the following conditions:
- Return request submitted within 30 days of delivery
- Item is unused and in original condition
- All original packaging, accessories, and components are included (if applicable)
❌ Items Not Eligible for Return:
- Items damaged due to misuse, neglect, or improper handling
- Items showing normal wear and tear
- Items modified, altered, or repaired without authorization
- Requests submitted after the 30-day return window
⚙️ Return Review & Processing
- Return requests are reviewed within 1–3 business days
- Approved returns will receive detailed return instructions via email
- No restocking or handling fees are charged
Note: Original shipping fees (if any) are non-refundable unless the return is due to our error, a defective item, or an incorrect item received.
💳 Refund Processing Time
Once your return is approved:
- Refunds are issued to the original payment method
Estimated processing times:
- Credit/Debit Cards: Up to 10 business days
- PayPal: 3–5 business days
Processing times may vary depending on your bank or payment provider.
📦 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, missing parts, or incorrect, please contact us within 30 days of delivery.
Please include:
- Order number
- Clear photos of the issue
- Photos of packaging (if applicable)
After verification, we will provide a replacement or full refund at no additional cost. In many cases, returning the item may not be required.
🚚 Orders Not Received
If your order has not arrived within the expected delivery timeframe, please contact us with your order details.
After reviewing the shipment status, we may offer:
- A replacement shipment, or
- A full refund
Claims for non-received orders must be submitted within 60 days of the order date.
📩 Need Help?
If you have any questions or experience issues with the return process, contact us at:
Our team is committed to resolving issues quickly and ensuring a smooth experience with BazaarWhirl.
